Frequently Asked Questions
How long does shipping take?
Standard shipping takes 3-7 business days within the US. Orders are processed within 1-2 business days.
How much is shipping?
Standard shipping is $4.99. Orders over $50 ship for free!
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, contact us at support@novagoods.shopping for a return.
How do I track my order?
You will receive a tracking number via email once your order ships. You can also track your order on our Track Your Order page.
Do you ship internationally?
We currently ship to all 50 US states only.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Shop Pay.
Is my payment secure?
Yes! All payments are processed through Shopify's secure payment gateway with SSL encryption.
My item arrived damaged. What do I do?
Contact us within 7 days of delivery with photos and we will send a replacement at no cost.