30-Day Money-Back Guarantee
Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 30-day money-back guarantee from the date of delivery.
How to Return
- Email us at support@novagoods.shopping with your order number and reason for return
- We will provide a return address within 24 hours
- Ship the item back in its original packaging
- Once we receive and inspect the item, your refund will be processed within 3-5 business days
Return Conditions
- Item must be unused and in original condition
- Original packaging must be included
- Return request must be made within 30 days of delivery
Refunds
Refunds are issued to the original payment method. Please allow 3-5 business days for the refund to appear on your statement.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will send a replacement at no cost to you.